Unbiased Platform Consultancy
Needs Analysis
We start by getting to know your team, your workflows, and your customer experience challenges. We welcome completely clean slates, too! Through guided conversations and targeted discovery, we identify what’s working, what’s missing, and where the right tools could help you grow with less stress.
What’s included
We assess your CX and community needs and recommend the right tools. No commissions. No agendas.
Platform Recommendations
After analyzing your goals, resources, and internal processes, we’ll recommend the platforms that truly align with your business and never what’s trendy or tied to incentives. Whether you need a help desk, CRM, community platform, ticketing solution, call center software, live chat tool, content scheduler, or a combination of systems, every recommendation comes with clear context, thoughtful options, and actionable next steps.
Project Plan
We will create a personalized implementation plan that outlines key milestones, responsibilities, and timelines. Whether you want hands-on project management from the Malaya team or prefer to run with it yourself, we make sure you have the tools, documentation, and support to confidently go live.